- Published in Shops in China
Who is sending my order? Alibaba or not?
Some clarifications on shipping when ordering from Alibaba China Wholesale and Retail Store
Many users mistakenly believe that orders are sent to them directly by the website Alibaba.com (russian.alibaba.com) and begin to file their claims against him, but this is far from the case! The thing is that Ali Baba's website is not, in fact, an online store, but rather a platform, a platform on which the manufacturer and the buyer find each other. What does this mean?
This means the following: the order is sent directly by the manufacturer! For example, you decided to purchase 100 strollers from Alibaba.com, held a tender, chose the most suitable supplier, paid an advance payment. That is, in the end, you conduct all dialogues only with the manufacturer or his representative (supplier). How
Since I myself am from Ukraine, I will give an example that is understandable to Ukrainians - we have such a website as prom.ua, which itself is not a seller, but only an intermediary between the parties to the transaction.
The Alibaba.com website itself is absolutely not involved in your activities in any way and does not bear any responsibility except in cases which are covered by the protection of the buyer of Alibaba, but more on this in a separate material.
Total! Alibaba if that has nothing to do with it!
