- Published in Shops in China
Can I return an item I bought in China? Is there a guarantee in the Chinese stores?
Warranty and consumer protection will naturally not work in your country when purchasing goods from China. However, there are still Chinese stores that can provide warranty service in your country. We will list these stores at the end of the article.
By warranty service centers, naturally full-fledged, we mean real workshops located in your country to which, if something happens, you can bring your broken gadget and it will be repaired.
Conscientious sellers always make contact and are ready to solve the problem so as not to spoil the rating of their store and not get bad reviews. Refunds usually range from 85% for conveyor items and 50% for sized items such as clothing or shoes. There are special rules for custom orders. The amount of compensation in each case is very individual.
In general: you always have the opportunity to return the goods. Either claim full or partial compensation depending on the problem.
Don't be surprised when your order was delivered without packaging, unlike sensitive smartphones, things like shoes almost always come without a box. This does not mean that the product is bad or not new, it is just that the transport packages are extra weight and volume. In order to keep shipping costs as low as possible, many Chinese sellers resort to these tricks.
Bottom line: if you decide to make a purchase in China, it should be understood that returns or warranty cases are always problems, additional costs for returns and a long waiting period. When shopping in Chinese stores, it is worth comparing all the risks and the size of the savings. It might make sense to buy the product you want in your country.
Unfortunately, at the moment, sellers only at Aliexpress store can provide you with warranty repairs. It looks something like the one shown in the photo.
